We'll give a straight answer to your questions
About managing your loan
- What happens if I want to repay the whole loan easily?
- Can I transfer my loan if I move house?
- Can I borrow more later?
- Can I extend the loan term?
- What if I die before my loan is paid off?
- What if I lose my job or can't work for some reason?
- What if my circumstances change?
- What should I do if I'm having difficulty making repayments?
- How do I make a complaint?
What happens if I want to repay the whole loan easily?
No problem there are no penalties to pay, you’ll simply be charged the interest you’ve already incurred.
topCan I transfer my loan if I move house?
Yes, that’s fine, just make sure you let us know your new address.
topCan I borrow more later?
Yes, depending on your circumstances. Call us to discuss this further.
topCan I extend the loan term?
In most cases this is possible. Call us to discuss this further.
topWhat if I die before my loan is paid off?
If you have taken out life assurance for your loan and depending on your personal circumstances it will be paid off. Call us to discuss this further.
topWhat if I lose my job or can't work for some reason?
If you have taken out Payment Protection for your loan it will be paid for up to 12 months. Call us to discuss this further.
topWhat if my circumstances change?
You should call us straight away as they may have an effect on your loan repayments.
topWhat should I do if I'm having difficulty making repayments?
Call us to see how we can help. The more we know the more we do to help you. Just keep us informed.
topHow do I make a complaint?
Occasionally we all make mistakes so if we do slip up, please contact us to let us know.
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