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Existing Welcome Customers

At Welcome Finance we are committed to providing you with excellent customer service. As an existing customer, if you need to discuss any aspect of your account with us, please contact your branch in the first instance.

We will have informed you of the branch location where your account is held but for your convenience we have listed our branch contact details below.

If you do not know your branch location, please contact us on 0333 999 9505 and we will provide you with the relevant branch telephone number.

Network branches

Darlington

20 Woodlands Road
Darlington
DL3 7PL

0333 999 8934

Romford

2 Stanton Gate
Mawney Road
Romford
RM7 7HL

0333 999 8936
Central collections

 

Ruddington Branch 0333 999 8920
Phase 1
0333 999 8930
Phase 2
0333 999 8970

 

Head Office

Welcome Financial Services Ltd,
Mere Way,
Ruddington Fields Business Park,
Ruddington,
Nottingham,
NG11 6NZ

Switchboard Number: 0333 999 9505

FSCS Customer Services: 0800 678 1100 or 0207 741 4100

Automated Payment Line: 0800 588 4019

Customer Relations Email: info@wfs.co.uk

For previous Welcome or Cattles customers (including Shopacheck and The Lewis Group)

If you were either a Shopacheck or Lewis Group customer, you should contact these companies if you have a query on your account. Useful contact information is below:

Shopacheck, sold to Perpignon Ltd (managed by Morses Club)

0330 045 0719 or write to them at the following address:

Morses Club, Kingston House,
Centre 27 Business Park,
Woodhead Road,
Birstall, Batley
WF17 9TD

The Lewis Group, sold to Hoist Ltd (also trading as Robinson Way)

0800 121 6902 or write to them at the following address:

Robinson Way
Carolina Way
Quays Reach
Salford
Manchester
M50 2ZY

If Welcome has sold your account this could be to a number of different finance companies, if you do not have the details, please contact us on 0333 999 9505 and we will provide you with the relevant finance company details.

Complaints

If you would like to make a complaint, please contact the Customer Relations team.