Common questions asked by Welcome Finance customers

I am a Welcome Finance customer:

I understand that there have been some changes to Welcome Finance, how does this affect my loan?

Welcome Finance is no longer lending to new customers. However, if you are already a Welcome Finance customer and have a loan with us then these changes will not affect you.

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Can I make repayments on my personal/secured loan at my local Welcome Finance branch?

Yes. Welcome Finance loan customers are able to make repayments on their loan by visiting their local Welcome Finance branch. Alternatively, it may be even more convenient for you to pay over the phone by calling our 24 hour payment line.

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I’m moving home, what do I need to do?

You should let us know as soon as you know you are moving house. You can do this by calling customer services.

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My bank details have changed, what do I need to do?

If your bank details have changed you should contact us as soon as possible.

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